Frequently Asked Questions

We understand plans can change. For a full refund, cancellations must be made at least 24 hours before the scheduled departure time. Cancellations made less than 24 hours before the cruise may not be eligible for a refund. In case of adverse weather conditions that force us to cancel the cruise, you will receive a full refund or the option to reschedule for another available date. Please contact us directly for any cancellation requests.

Absolutely! Private charters are our specialty. You can book the entire vessel exclusively for your group regardless of the number of guests. This is perfect for special occasions, intimate gatherings, or simply for those who prefer a more personalized experience. Private charter pricing depends on the vessel and duration of the cruise. Contact us for a custom quote tailored to your needs.

Yes! We love being part of your special moments. Whether it's a marriage proposal, birthday celebration, anniversary, or any other occasion worth celebrating, we can help make it unforgettable. We offer special decorations, champagne arrangements, custom menus, and romantic sunset timing. Just let us know your wishes when booking, and we'll work with you to create the perfect atmosphere. Our crew is experienced in discreetly coordinating surprise proposals!

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and cash payments. For online bookings, secure payment processing is handled through our website. A deposit may be required at the time of booking for certain tours, with the remaining balance due before departure. We also accept payments via PayPal for your convenience. All transactions are securely processed with industry-standard encryption.

Of course! We cater to various dietary requirements and preferences. All our cruises that include meals offer vegetarian options as standard. We can also accommodate vegan, gluten-free, and other dietary restrictions with advance notice. Please inform us of your dietary requirements when booking, and our chef will prepare delicious alternatives for you. Fresh local ingredients are used to create authentic Greek Mediterranean cuisine.

Safety is our top priority. In the event of adverse weather conditions that make sailing unsafe, we will contact you as early as possible to discuss alternatives. You'll have the option to reschedule your cruise for another available date during your stay in Santorini, or receive a full refund. We monitor weather conditions closely and make decisions based on official maritime safety guidelines. Light rain or cloudy conditions typically don't affect our cruises, but strong winds or rough seas may result in postponement.

We recommend bringing sunscreen, sunglasses, a hat, comfortable clothing, a swimsuit if you plan to swim, and a light jacket for the evening. Towels are provided on board. Don't forget your camera to capture the stunning Santorini views! If you have any personal medication, please bring it with you. We provide all necessary safety equipment, snorkeling gear (on applicable tours), and refreshments.